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Login issues

If you can't sign in to your parish's Sacramentum site, the cause is almost always one of a few common issues. Work through the quick checks first — most people are back in within a minute.

Quick checks​

  1. Verify your parish URL. Every parish has its own subdomain — for example, myparish.sacramentum.app. Watch for typos, missing or extra hyphens, and accidentally visiting the wrong parish (a similarly named parish in a different city has its own separate site).
  2. Re-check your email and password. Make sure Caps Lock is off. If you use a password manager, confirm it's filling credentials for this exact parish, not a different account.
  3. Try a password reset. From the sign-in page, click Forgot your password?, enter the email on file, and follow the link in the message that arrives. Reset emails usually appear within a minute.
  4. Try a private or incognito window. This rules out cached credentials, browser extensions, and stale sessions interfering with sign-in.
  5. Try a different browser or your phone. If sign-in works there, the issue is local to your usual browser — clearing site data for the parish URL usually resolves it.
tip

Bookmark the exact URL of your parish's sign-in page. Most login problems start with people typing the URL slightly wrong each time.

Common causes​

Account not yet created​

If you placed a Mass intention or made a payment as a guest, you didn't necessarily create an account. Guest checkout doesn't require one. To sign in later, you need to register first — see Creating an account. Use the same email address you used at checkout so your past requests link to your new account automatically.

Wrong parish subdomain​

Each parish on Sacramentum has its own subdomain. A parish at mychurch-tx.sacramentum.app is a different site from mychurch.sacramentum.app, even if the names look almost identical. If you're sure your email and password are correct but sign-in fails with "Invalid email or password," confirm the subdomain in your browser's address bar matches the parish where your account was created.

If you previously signed in from a parish's home page or an email link, use that same link again rather than typing the URL from memory.

Password reset email not arriving​

If you don't receive the reset email within a few minutes:

  • Check your Spam or Junk folder — Sacramentum reset emails sometimes land there.
  • Search your inbox for the parish name or "Sacramentum."
  • Confirm the email address you entered is the one your parish has on file. A common cause is a personal-vs-work address mismatch, or an old email no longer in use.
  • If the address on file is wrong, contact your parish office. They can update it for you, after which a reset link will work.

Account deactivated or role removed​

Parish administrators can deactivate accounts or change roles (for example, when a staff member departs). If sign-in fails with a message about your account, or you sign in successfully but no longer see the pages you expect, contact your parish administrator. They can confirm whether your account is still active and reassign the right role.

"I'm a priest and don't see the Priest Console"​

This usually means your account is set up as a regular admin without the Also a priest flag enabled. The Priest Console only appears for users with priestly access. Ask your parish administrator to open your user record and turn on Also a priest — this immediately gives you access without changing your existing admin permissions. See Managing users for the admin-side instructions.

Session expired​

If you were signed in earlier today and now see "Your session has expired," that's a normal security feature — sessions don't last forever. Sign in again with your usual credentials. If you keep getting kicked out within a few minutes of signing in, your browser may be blocking cookies for the parish site. Allow cookies for the parish URL and try again.

When to contact your parish administrator​

If quick checks and password reset don't help, your parish administrator is the next step. They can confirm your account is active, verify the email on file, and adjust your role.

When you reach out, include:

  • The exact parish URL you were trying to use
  • The email address on the account
  • The error message you saw (a screenshot helps)
  • Whether you've ever successfully signed in before, and roughly when
warning

Never share your password — not with parish staff, not with Sacramentum support. A reset is always faster and safer than handing over credentials.